CTA 7: Kaizen at San Francisco General Hospital.
Links to short news items and video about SF General’s initiative to adopt Kaizen to improve its operations and the challenges it still faces along its journey. Staff members at SF General employed Kaizen in areas such as reducing patients’ average wheels-in to incision time to shaving average wait time in its Urgent Care unit. These improvement efforts, while commendable, did not eliminate errors completely. Ironically, around the same time Kaizen implementation at SF General Hospital was reported, another news broke about that SF General lost a female patient for two weeks, and she was eventually found dead in a hospital stairway.)
News Item 1: S.F. General following ‘Toyota Way’ to efficiency (clicking this link will download the item as a PDF file)
News Item 2 (includes video): Body of Missing Woman Found at San Francisco General Hospital Links to an external site. (Links to an external site)
Critically analyze the information contained in news article and the video. Then write well-thought out answers to the questions below:
Why are hospitals, such as San Francisco General Hospital, adopting the ‘Toyota Way’?
Which of the many Japanese terms (listed in the Glossary provided in News Item 1) could have prevented the lost patient? Explain the rationale of your choice(s).
Critical Thinking Rubric.
Critical Thinking Rubric.
This criterion is linked to a Learning OutcomeIdentifies and Summarizes issue at hand
Identifies not only the basics of the issue, but recognizes nuances of the issue
Identifies the main issue and subsidiary, embedded, or implicit aspects of the issue
Does not identify and summarize the issue, is confused or identifies a different or inappropriate issue
This criterion is linked to a Learning OutcomePersonal and other salient perspectives and positions
Addresses and analyzes salient perspectives from experience and information from outside sources.
Identifies, appropriately, one’s own position and/or other salient perspectives on the issue
Address a single source or view of the argument and fails to clarify presented position relative to one’s own and/or other salient perspective
Fails to address even a single source or view of the argument and fails to clarify presented position relative to one’s own and/or other salient perspective
This criterion is linked to a Learning OutcomeQuality of evaluation and analysis
Observes cause and effect and addresses existing or potential consequences. Clearly distinguishes between fact, opinion, and acknowledges value judgments
Examines the evidence and source of evidence, questions its accuracy, precision, relevance, and completeness
Merely repeats information provided, taking it as truth or denies evidence without adequate justification
This criterion is linked to a Learning OutcomeConclusions, implications, and consequences
Objectively reflects upon own assertions
Identifies and discusses conclusions, implications, and consequences
Identifies and discusses conclusions, implications, and consequences but only superficially
Fails to identify conclusions, implications, and consequences of the issue
Total Points: 20.0
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