Question 1 Which of the following needs to be performed as errors in monitoring and reporting are uncovered?

Question 1

   Which of the following needs to be performed as errors in monitoring and reporting are uncovered?

   Root-cause analysis

   Gap analysis

   Policy change

   Compliance analysis

Question 2

   Which of the following must be established in order for employees to feel less compelled to cover up mistakes?

   Suggestion box

   No-blame culture

   Integration of the five health care profession core competencies

   Progress tracking

Question 3

   Which of the following is the definition of a “No-blame culture”?

   Accepting mistakes happen and not worrying about holding people accountable

   Focusing on solutions when things go worn and not finger-pointing

   Recognizing that errors occur but making planned efforts to prevent them

   Never blaming anyone for a mistake or attempting to understand why it happened

Question 4

   Which of the following must a policy, monitoring, or tracking system not threaten?

   The staff’s willingness to think for themselves, make mistakes, and learn from them

   The staff’s accountability

   The staff’s ability to break the rules

   The staff’s ability to cover up mistakes

Question 5

   Which of the following is the meaning of patient-centered care?

   Treating patients on a case-by-case basis

   Treating patients the exact same way

   Treating one patient a day

   Treating the patient’s disease instead of the symptoms

Question 6

   Which of the following is a group of health care providers from different backgrounds who work together and bring unique expertise to the group?

   American Nurses Association

   American Hospital Association

   Interprofessional teams

   Professional groups

Question 7

   Which of the following is the definition of evidence based practice?

   Using practices and procedures that one thinks will work

   Using practices and procedures that one knows will work

   Using practices and procedures that one has just begun to research

   Using practices and procedures that one has used before

Question 8

   Which of the following needs to be determined first when something goes wrong with performance?

   Let everyone know what happened and not to do it again

   Figure out what went wrong

   Look at the metrics, determine the problem, and fix it

   Put a new metric system in place

Question 9

   Which of the following is the common cause of a problem that has become a trend?

   Miscommunication

   Laziness

   Unintelligence

   Lack of care

Question 10 Which of the following is one of the five core competencies?

   Provide outstanding service

   Provide training

   Provide patient-oriented care

   Demonstrate effective bedside manner

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