Some ancillaries, including electronic and print components, may not be available to customers outside the United States.

Sixth Edition

Kitty O. Locker Stephen Kyo Kaczmarek

ISBN 978-0-07-340326-7 MHID 0-07-340326-1

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We listened to the increasing demand for more fexibility with teaching materials. This modular format was created to cater to the way in which instructors teach, and students learn.

Through the author’s modular approach, instructors have the freedom to customize their text and assignments piece-by-piece. By breaking chapters into more manageable, topic-focused sections, instructors have the fexibility to cover and assign the content they want, in the or- der they want to better suit their individual teaching styles.

Instead of losing students in chapters that are long, unspecifc, or out of order, with this book students move toward an understanding of the foundations and piece together the critical skills needed to become suc- cessful communicators in the Business Communication feld.

www.mhhe.com/lockerbcs6e

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Why 30 ModuLar Chapters?

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B usiness C

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Sixth Edition Business

Communication

buiLding CritiCaL sKiLLs

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Module 1 Sentence Fragments 18

Module 2 Comma Splices 36

Module 3 Using Idioms 58

Module 4 Using Spell and Grammar Checkers 72

Module 5 Active and Passive Voice 86

Module 6 It’s/Its 100

Module 7 Singular and Plural Possessives 111

Module 8 Plurals and Possessives 122

Module 9 Making Subjects and Verbs Agree 141

Module 10 Dangling Modifers 163

Module 11 Parallel Structure 186

Module 12 Expressing Personality 215

Module 13 Making Nouns and Pronouns Agree 235

Module 14 Matters on Which Experts Disagree 255

Module 15 Run-On Sentences 269

Module 16 Commas in Lists 285

Module 17 Combining Sentences 295

Module 18 Delivering Criticism 311

Module 19 Hyphens and Dashes 323

Module 20 Choosing Levels of Formality 339

Module 21 Mixing Verb Tenses 357

Module 22 Using MLA Style 375

Module 23 Being Concise 390

Module 24 Improving Paragraphs 414

Module 25 Writing Subject Lines and Headings 435

Module 26 Using Details 448

Module 27 Proofreading 472

Module 28 Using You and I 489

Module 29 Using a Dictionary 506

Module 30 Who/Whom and I/Me 513

Why 30 ModuLar Chapters?

FreedoM • FLex ib iL ity • FoCused CLassrooM

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Module 1 Sentence Fragments 18

Module 2 Comma Splices 36

Module 3 Using Idioms 58

Module 4 Using Spell and Grammar Checkers 72

Module 5 Active and Passive Voice 86

Module 6 It’s/Its 100

Module 7 Singular and Plural Possessives 111

Module 8 Plurals and Possessives 122

Module 9 Making Subjects and Verbs Agree 141

Module 10 Dangling Modifers 163

Module 11 Parallel Structure 186

Module 12 Expressing Personality 215

Module 13 Making Nouns and Pronouns Agree 235

Module 14 Matters on Which Experts Disagree 255

Module 15 Run-On Sentences 269

Module 16 Commas in Lists 285

Module 17 Combining Sentences 295

Module 18 Delivering Criticism 311

Module 19 Hyphens and Dashes 323

Module 20 Choosing Levels of Formality 339

Module 21 Mixing Verb Tenses 357

Module 22 Using MLA Style 375

Module 23 Being Concise 390

Module 24 Improving Paragraphs 414

Module 25 Writing Subject Lines and Headings 435

Module 26 Using Details 448

Module 27 Proofreading 472

Module 28 Using You and I 489

Module 29 Using a Dictionary 506

Module 30 Who/Whom and I/Me 513

Why 30 ModuLar Chapters?

FreedoM • FLex ib iL ity • FoCused CLassrooM

M D

D A

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1223268B 1/23/13 C

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Business Communication BUILD ING CR IT ICAL SK ILLS

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Sixth Edition

Kitty O. Locker The Ohio State University

Stephen Kyo Kaczmarek Columbus State Community College

Business Communication BUILD ING CR IT ICAL SK ILLS

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BUSINESS COMMUNICATION: BUILDING CRITICAL SKILLS, SIXTH EDITION Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. Printed in the United States of America. Previous editions © 2011, 2009, and 2007. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

Some ancillaries, including electronic and print components, may not be available to customers outside the United States.

This book is printed on acid-free paper.

1 2 3 4 5 6 7 8 9 0 DOW/DOW 1 0 9 8 7 6 5 4 3

ISBN 978-0-07-340326-7 MHID 0-07-340326-1

Senior Vice President, Products & Markets: Kurt L. Strand Vice President, Content Production & Technology Services: Kimberly Meriwether David Managing Director: Paul Ducham Senior Brand Manager: Anke Braun Weekes Executive Director of Development: Ann Torbert Development Editor II: Kelly I. Pekelder Executive Marketing Manager: Michael Gedatus Content Project Manager: Pat Frederickson Senior Buyer: Michael R. McCormick Lead Designer: Matthew Baldwin Interior Design: Matthew Baldwin Cover Design: Laurie Entringer Cover Images: ©Stockbyte/Getty Images/Design Pics/Blend Images/Ingram Publishing/AGE Fotostock Lead Content Licensing Specialist: Keri Johnson Photo Researcher: Teri Stratford/Six Cats Research Media Project Manager: Joyce J. Chappetto Typeface: 10/12 Times Roman Compositor: Laserwords Private Limited Printer: R. R. Donnelley

All credits appearing on page or at the end of the book are considered to be an extension of the copyright page.

CIP has been applied for.

The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill, and McGraw-Hill does not guarantee the accuracy of the information presented at these sites.

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As revision to the third edition of BCS neared completion, Dr. Kitty O. Locker passed away. She was a mentor for many years, and I will cherish all that she taught me. Kitty’s contributions to teaching and to business communication are far too extensive for proper recognition here. So, it is simply on behalf of the students and colleagues whose lives she touched that I make this special dedication to my friend.

Kitty, you are missed.

Stephen Kyo Kaczmarek

To my husband, Bob Mills, with love. —Kitty O. Locker

For my father, who always believed in me. —Stephen Kyo Kaczmarek

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