Strategic Quality Management Implementation plan for Southwest Airlines


Based upon the readings and research from the course, you will develop a Strategic Quality Management Implementation Plan for an organization of your choosing. You may choose a for-profit, non-profit (including a church), government, or educational organization. You are encouraged to review your own workplace, if appropriate. The Strategic Quality Management Implementation Plan (Section 3) is to be written as a document submitted to an executive team. Due to this, you may present the material in Section 3 in more of a report fashion rather than as an academic paper. The plan must be based on current research (including theory and practice) that is appropriate for the unique context of the organization selected. Think of the plan as a subset of the entire paper. In support of your plan, write a 10–15-page literature review that focuses on the basis for the quality management tool/technique selected. Include at least 15 scholarly peer-reviewed references. The literature review must be included as an appendix (Section 4 of the format below); it must not be included in Section 3. Note: Sections 1, 2, 4, and 5 must be in current APA format. The assignment must be submitted in compliance with the requirements found in the Strategic Quality Management Implementation Grading Rubric. The assignment must be a minimum of 20 pages (not including the title page, abstract, and reference page). Topic: Strategic Quality Management Implementation plan for Southwest Airlines Keywords: implementation plan, quality management, increase ridership, customer loyalty Format 1. Title page – must include the following: a. Course number and name b. Paper title c. Student name d. Date submitted e. Respectfully submitted to: (instructor’s name) 2. Abstract

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