Theories of Communication in Health Care and Barriers

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This guide is about theories of communication in health care. Study it to gain insight that you can use to develop excellent educational essays on communication in health and social care practice.

Introduction to Theories of Communication in Healthcare Guide

Communication is the process of conveying information to another person or machine. The sorts of communication required for individuals to offer information to others, or even to alert them of critical events, will be discussed in this article. This article will discuss the hurdles of communication and theories in health care.

Barriers to Effective Communication in Health Care

Which factors limit effective communication in health care?

Misunderstanding

There are a few crucial communication concerns such as misunderstanding in critical occasions like multi-agency work. Multi-agency work occurs when many distinct groups of individuals from various professions, such as health, law enforcement, social services, and education, join together to figure out how to aid a specific person, usually a child, in a certain scenario.

The need for multi-agency collaboration arose after a case involving a kid went horribly wrong because experts weren’t passing information to one another effectively.  The Children’s Act of 2004 was also enacted at this time. The purpose of the Children’s Act of 2004 is to “enhance and integrate children’s services, encourage early intervention, offer strong leadership, and bring together diverse experts in multidisciplinary teams to produce good results for children and young people and their families.”

Confidentiality

Confidentiality is another important aspect of communication. Confidentiality refers to the safeguarding of personal information. The act of healthcare practitioners retaining patient data between themselves and their colleagues and not disclosing the information to anybody outside the workplace pertains to confidentiality. This information is personal to the patient, and they trust the healthcare professionals not to share it with anybody who doesn’t need to know.

Confidentiality guarantees that people’s personal information is handled correctly; otherwise, it might cause them distress. It is also critical for someone to keep another person’s information private since you never know what is going on in their personal lives. If information is not managed or processed appropriately, things like recognizing that someone is being mistreated may be overlooked. Another major argument for the need of secrecy is this. If the person’s abuser was aware that the individual had gone to see someone and the professional subsequently told the abuser (breaking confidentiality), there might be serious implications for the individual.

Confidentiality is also employed in schools outside of the care environment. This is mostly used for school pick-ups and the protection of children’s personal information. Normally, school employees would accomplish this by obtaining confirmation from parents as to who is picking up their kid and may be required to provide a password to a member of staff, which is specified by the parent/parents. The parent might also call the school to inform them of who is picking up their kid, but the password would still be in place. The school would protect a student’s information in a variety of ways. For example, in a locked cabinet, on a password-protected computer, or in a file cabinet locked by key.

Language

Language is another important aspect of communication. This might be anything from a condition that prevents someone from communicating to English not being their first language, to the style of language they use, such as slang. Someone with a disability or learning difficulty may be unable to communicate in a variety of ways, including not being able to absorb information that is being communicated to them.

Someone with a disability or learning difficulty may be unable to communicate in a variety of ways, including not being able to absorb information that is being communicated to them. This might be challenging since the individual communicating with the person with the disability may not be aware of their disability. Aphasia is a condition that is similar to this. ‘Aphasia is a condition in which a person has trouble speaking or understanding language. Damage to the left side of the brain (such as after a stroke) is the most common cause.’

Because English is not everyone’s first language, it may lead to issues like not understanding one another, being puzzled about what one another is talking about, and simply being confused and not comprehending a lot of things. However, there are a variety of techniques to get around this problem, including utilizing an electronic or human translator, using body language to explain specific things or objects, using gestures to demonstrate or describe items, using facial expressions to portray emotions, sketching things, or miming.

Homelessness

Homelessness may lead to individuals not communicating with one another because they evaluate their circumstances and where they live rather than understanding what the person is truly like of what they’ve gone through. This may generate a number of issues since it can lead to someone who is homeless having no interaction with anybody and being socially isolated.

Mental Health

Another aspect that might influence communication is mental health. Mental health may be challenging since it encompasses a wide range of issues, including autism, melancholy, anxiety, mood swings, and inability to deal with particular situations. Depending on how terrible a person’s condition is, depression and anxiety might make it difficult for them to communicate. Individuals suffering from depression find it difficult to talk to others because they fear being judged and are concerned about how the other person will react to what they say.

Theories of Communication in Health Care
Mental Health: A Barrier to Effective Communication in Healthcare

Individuals suffering from depression find it difficult to talk to others because they fear being judged and are concerned about how the other person will react to what they say. Anxiety may make a person hesitant or even apprehensive while speaking with others. But, maybe more crucially, it may make people too afraid to go out alone, or even do anything alone. As a result, they may find it difficult to interact with others since they are unable to leave the home alone, if at all. As a result, they may become socially isolated as a result of their inability to speak with or even see other people.

Mood swings and fluctuations in mood may affect communication in a variety of ways, such as making someone unapproachable. This may impair communication since no one wants to communicate with someone who is tough, unapproachable, and unpredictable. However, some individuals cope with persons like this, and resources such as mental health professionals are accessible to them.

A mental health illness that may cause mood swings and make someone’s mood unpredictable is bipolar disorder. ‘People with bipolar disorder experience periods or bouts of depression when they feel extremely low and sluggish, and mania when they feel very high and hyperactive (a less severe form of mania is known as hypomania).’

Theories of Communication in Healthcare

What are the communication theories that can be employed in healthcare?

Theories of Communication in Health Care
Bruce Tuckman’s phases of communication

Bruce Tuckman’s phases of communication and Michael Argyles’ communication cycle are two theories in communication. Tuckman coined the terms “shaping,” “storming,” “norming,” and “performing.” Shaping involves engaging in constructive communication, Forming entails identifying what you want to be, storming entails determining who you like or dislike, norming entails being normal for that group and fitting in, and lastly performing entails being at your best and communicating well. When an employer is considering applicants for a job, this communication theory might be applied in the interview process. They want to know if a candidate can work as part of a team and if they are qualified for the position.

They want to know if a candidate can work as part of a team and if they are qualified for the position. Forming would be selecting candidates and meeting them, storming would be seeing what individuals are like and if the employer likes them and how they work, norming would be putting candidates together and seeing how they work in a team setting, and performing would be when people in their selected groups work at their physical best and can do the best job they can.

The communication cycle of Argyles is ‘Interpersonal communication.’ It is a talent that can be learned and improved in the same way that driving can. With this cycle you’re always keeping an eye on what’s going on, figuring out how to react, and then repeating the cycle.’ The brain processes communication via this communication cycle.

This is demonstrated by the following cycle: the idea occurs – thinking about saying something, message coded – deciding whether the communication will be verbal, electronic, or written, sending the message – saying something verbally, electronically, or written, message received – the message has reached the recipient, message decoded – deciphering the message and figuring out what was said, message understood – showing body language or eye contact to an individual.

Frequently Asked Questions (FAQs)

1. What does confidentiality in healthcare mean?

Confidentiality is another important aspect of communication. Confidentiality refers to the safeguarding of personal information. The act of healthcare practitioners retaining patient data between themselves and their colleagues and not disclosing the information to anybody outside the workplace pertains to confidentiality. This information is personal to the patient, and they trust the healthcare professionals not to share it with anybody who doesn’t need to know.

2. What are the 4 stages of Tuckman?

Tuckman coined the terms “shaping,” “storming,” “norming,” and “performing.” Shaping involves engaging in constructive communication, Forming entails identifying what you want to be, storming entails determining who you like or dislike, norming entails being normal for that group and fitting in, and lastly performing entails being at your best and communicating well.

3. Why is Argyle’s communication cycle important in health and social care?

The communication cycle of Argyles is ‘Interpersonal communication.’ It is a talent that can be learned and improved in the same way that driving can. With this cycle you’re always keeping an eye on what’s going on, figuring out how to react, and then repeating the cycle.’ The brain processes communication via this communication cycle.

Theories of Communication in Health Care

 

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