Research Topic 2
Minimizing language barrier when communicating with clients
Topic 2 Background
Read before starting your assignment
You are a new enrolled nurse working in a public hospital located in a big city. A large number of the hospitals clients do not speak English fluently and some of your colleagues find it difficult to communicate with those clients.
In order to improve communication with non-English speakers, your nurse manager has asked you to research ways to minimize language barrier in the workplace and to inform your colleagues about your findings. 

Plan the research activity
19. In order to complete this assessment, you need to identify TWO (2) areas related to the topic below where research can help support and improve your own practice as an EN

Nursing practice in the clinical setting are minimising language barrier when communicating with clients
Given the significance of communication in nursing part, it is worth contributing a few time in creating these aptitudes, to assist you communicate effectively. Developing successful relationships with clients and colleagues, good communication is important role for team work.

Topic: Minimising language barrier when communicating with clients
20. Identify the reason(s) for undertaking your research from the list below. 
– You may select several reasons. 
– Provide a brief rationale for each. 

The objective for understanding this reason is to extend our knowledge base and strength quality of own practice and to identify and understand what misunderstandings occur in all communication, even between people from the same cultural and linguistic background. We cannot expect to get it right all of the time. Moreover it is important to be aware that our own non-verbal communication might be insulting to others. For example, in some cultures, maintaining constant eye contact while talking is interpreted as disrespectful. This is true for Aboriginal cultures. 

E.g. reasons: Comparison / hypothesis testing / trend identification / own knowledge extension / strengthen quality of own practice.
21. Write a clear statement highlighting your research question or hypothesis.

It may include:

– Nursing interventions applicable to the topic
— Client perceptions of the provision of this topic
-Political issues confronting nursing practice and health care provision in relation to the topic
Understanding the role that language plays in creating barriers to healthcare is critical for healthcare systems that are experiencing an increasing range of culturally and linguistically diverse populations both amongst patients and practitioners. The data resulting from this study will inform policy and practical solutions for communication training, provide an agenda for future research, and extend theory in health communication.

An example of a question (the student can NOT use this example), would be: 
Does a ward communication tool is time efficient to communicate with CALD people? 

An example of a hypothesis (the student can NOT use this example), would be:
CALD clients are less likely to complain about pain than English speaking clients.
22. Establish and define the general research objective. 
-A research objective summarises what is to be achieved by the study. 
– Ensure your objective is S.M.A.R.T and relevant, logical, feasible, observable and measurable. 
-The objective should be clearly phrased -“ use verbs, e.g. to assess, to establish, to determine, to compare, etc. 
23. Identify ONE (1) other discipline that could be connected to this research activity. 
-Briefly explain your choice of discipline

24. In order to gather information about the research topic, you will need to access credible sources of data and evidence. 
-List two (2) sources you may use for this assignment.
-Copy the link address of the source and paste it next to the sources name – this will provide the proof to your assessor that you accessed it.
o E.g. PubMed –

Source 1: Overcoming language barriers in healthcare: A protocol for … º BMC Health Serv Res v.15; 2015

Source 2 Communication In Remote and Rural Practice | Services for …

HINT: Contact your educator and discuss your research topic and verbally gain confirmation that you and your partner are still on track.
Gather information for your research
25. Evaluate and select a maximum of two (2) methods of gathering information you think would be most appropriate to answer your research question. 
-Briefly explain why you have chosen a particular method over another, e.g. more time efficient.
Methods of gathering include search engine using correct key words, literature reviews, systematic reviews, interviews, surveys, seminars, and surveys.
26. You are now to gather information for your research topic using a systematic approach.

Stages for your information gathering activity

1. Statement of objective “ you should have already completed that step 
2. Data collection, i.e. a literature search
3. Data evaluation “ critiquing articles to include or exclude them from the review. You may use the appraisal tools developed by JBI to help you
4. Analysis – comparing, contrasting, challenging & reflecting
5. Presentation of findings
At this stage, select four (4) sources
Please find below the hierarchy of evidence:
1. Systematic reviews and meta-analysis
2. Randomised controlled trials
3. Cohort studies
4. Case-control studies
5. Cross-sectional surveys
6. Case reports
27. Distinguish between relevant and irrelevant information. 
Briefly explain why one (1) of your information sources is particularly relevant according to objectives and your workplace requirements. 
28. In order to facilitate your analysis, organise the information you have found. 

You may summarise each source of information using key words
You may choose to order your articles by chronological order if your focus is to show an evolution of practices
You may order your articles following the rules of evidence, i.e. RCT > case report
HINT: Contact your educator and discuss your research topic and verbally gain confirmation that you and your partner are still on track.
Analyse the information
29. Prioritise information based on the research objectives. 
Using questions 9 and 10 to help you, select only TWO (2) articles that you will keep for the rest of this assignment. 
30. Compare and contrast your two (2) sources of information. 
Use the table provided in Appendix A. 
You must complete all the sections. 
Instructions in italics are to be removed. 
31. You have now thoroughly analysed the information available to you. Now draw conclusions based on your findings. 
32. As your findings may be used to establish evidence-based practice, identify one (1) impact your conclusions may have in terms of duty of care requirements. 

E.g. in order to do no harm to the clients and prevent disease transmission, all nurses should wear gloves when touching the client.
Contact your educator and discuss your research topic and verbally gain confirmation that you and your partner are still on track.
Use information in practice
33. Assess one (1) way in which different aspects of information may be used in your workplace. 
34. Using and reflecting on what you have learnt from your research, identify one area for change in your workplace or current practice. 
35. Identify issues that require further research and evaluation. 
36. Using one piece of A4 paper or PowerPoint (1 slide) (portrait format), develop a poster or a flyer to address outcomes of research, i.e. select a method to disseminate your findings.
You will be required to scan it and upload it on Blackboard with this assignment. 
Refer to your learning activities 11 and 12 for more ideas about how to do a poster or a flyer using PowerPoint. 

Consider your audience, the time and resources available.
It is recommended you adopt a flyer or poster style with a mix of text and pictures do not put too much information. 
HINT: Contact your educator and discuss your actions to verbally gain confirmation that you and your partner are still on track.

WORD COUNT: _______ 
Appendix A Comparing and contrasting information
Article 1 Harvard style referencing Article 2 – Harvard style referencing

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